Welcome to ourdream ai ("Company," "we," "us," or "our"). We are deeply committed to protecting your personal data, respecting your digital privacy, and maintaining the highest standards of security. Given the uniquely intimate and creatively unfiltered nature of our AI roleplay platform, we understand that trust is the absolute foundation of our relationship with you, our user.
This comprehensive Privacy Policy outlines the types of information we collect when you visit our website (https://us-ourdreamai.com/), utilize our web applications, access our mobile applications, or engage with our APIs (collectively referred to as the "Services"). It also clearly details how we use, maintain, protect, and disclose that information, alongside the rights you hold regarding your personal data.
Please read this policy carefully to understand our strict policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy.
1. The Information We Collect
We collect several different types of information from and about users of our Services. We categorize this data into three primary groups: Information You Provide to Us, Information We Collect Automatically, and Information from Third Parties.
Information You Provide to Us Directly
- Account Registration Data: When you create an account to access the Dreamer or Wanderer tiers, we collect your email address, a chosen username, and an account password (which is heavily hashed and salted; we never store plain-text passwords).
- Profile Information: You may voluntarily provide additional information for your user profile, such as a display name, an avatar image, and a bio.
- Billing and Payment Data: If you upgrade to our Pro subscription, you will be required to provide payment information. Note: We do not process or store full credit card numbers directly on our servers. All financial transactions are handled securely by our PCI-compliant third-party payment processors (e.g., Stripe).
- Creator Studio Inputs: If you use our Creator Studio to build AI characters, we collect the character names, physical descriptions, persona prompts, example dialogues, and any associated imagery you upload to define those characters.
Information We Collect Automatically
- Device and Usage Data: As you navigate through and interact with our platform, we automatically collect certain information about your equipment, browsing actions, and patterns. This includes your IP address, browser type, operating system, the referring web page, and timestamp logs of your visits.
- Interaction Metrics: We collect aggregate, anonymized data regarding how users interact with specific features, such as which public characters are most popular, frequency of image generation requests, and average session lengths. This helps us scale our server infrastructure efficiently.
2. How We Use Your Data
The information we collect is utilized strictly for the purpose of operating, maintaining, and improving the ourdream ai ecosystem. We do not engage in the business of selling your personal data to third-party data brokers or advertising agencies.
Specifically, we use your information in the following ways:
- To Provide the Services: To present our website and its contents to you, to facilitate account creation, to manage your subscription tier, and to allocate "Dreamcoins" for media generation.
- To Facilitate AI Memory: Your chat transcripts are securely stored in specialized, isolated vector databases solely to provide your AI companions with long-term memory capabilities. This allows the AI to recall past context, ensuring a cohesive and immersive roleplay experience.
- To Process Payments: To fulfill any subscription orders, process refunds, and prevent fraudulent transactions.
- To Communicate with You: To send you essential notices regarding your account, changes to our Services, updates to our terms, or customer support responses. If you have opted in, we may also send promotional materials.
- To Enforce Safety Guidelines: We utilize automated hashing and scanning systems strictly to detect illegal content (such as CSAM) without compromising the privacy of your narrative content. This is essential for legal compliance and the overall safety of the platform.
3. Our Commitment to Encryption and Security
Because ourdream ai allows for completely unrestricted and NSFW roleplay, the security of your chat logs is our highest engineering priority. We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
End-to-End Encryption (E2EE) Protocols
We are proud to employ robust End-to-End Encryption (E2EE) methodologies for all private roleplay sessions. When you send a message to your AI companion, the text is encrypted locally on your device using AES-256 military-grade encryption algorithms. The data remains encrypted while in transit over the internet and while at rest in our databases. The decryption keys are generated and tied directly to your authenticated session token.
Zero-Knowledge Architecture Philosophy
Our database architecture is designed with zero-knowledge principles in mind regarding your private chat logs. Simply put: our developers, our database administrators, and our customer support representatives cannot read your private conversations. Your fantasies, narratives, and emotional explorations remain entirely between you and the AI model.
While we use advanced AI models (LLMs) to generate responses, your private, encrypted chat data is never used to train our base, global AI models without your explicit, separate opt-in consent. If you choose to publish a character publicly, only the character definition data (not the private chats users have with it) is visible and utilized by the system globally.
4. Sharing and Disclosure of Information
We respect the sanctity of your data. We do not sell, rent, or trade your personal information. We only disclose personal information that we collect or you provide as described in this privacy policy:
- To Service Providers: We may share necessary data with contractors, service providers, and other third parties we use strictly to support our business operations. This includes our cloud hosting providers (e.g., AWS, Google Cloud), content delivery networks, and payment processors. These entities are bound by strict contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Compliance: We may disclose your information to comply with any court order, valid subpoena, law, or legal process, including responding to any government or regulatory request. Because of our E2EE architecture, the data we can provide regarding private chats is mathematically limited.
- Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ourdream ai's assets.
5. Your Privacy Rights and Choices
Depending on your location (including users governed by the GDPR in Europe and the CCPA in California), you may have certain legal rights regarding your personal data:
- The Right to Access: You can request copies of your personal data from your account settings.
- The Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (Right to be Forgotten): You have the absolute right to request the deletion of your account. When you delete your account through our platform interface, your profile data, subscription details, and all associated encrypted chat logs and vector memory databases are permanently and irrevocably purged from our active servers within 72 hours.
- The Right to Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your account preferences.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. As mentioned above, user-initiated account deletion results in the permanent removal of associated chat data, as we have no business interest in retaining encrypted files that we cannot read.
7. Age Restrictions and Children's Privacy
ourdream ai is strictly an 18+ platform. Because our platform inherently allows for unrestricted, unfiltered, and potentially explicit roleplay, our Services are not intended for, nor directed at, individuals under the age of 18.
We do not knowingly collect personal information from children under 18. During registration, users must verify their age. If we become aware that we have inadvertently collected or received personal information from a user under the age of 18, we will immediately and permanently delete that account and all associated data. If you are a parent or guardian and believe your minor child has created an account, please contact our support team immediately.
8. International Data Transfers
ourdream ai is headquartered in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United States and other countries. By using our Services, you consent to this transfer of data.
9. Changes to this Privacy Policy
The AI landscape evolves rapidly, and our data practices may update accordingly. We may revise and update this Privacy Policy from time to time at our sole discretion. All changes are effective immediately when we post them. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a prominent notice on the platform dashboard upon logging in.
10. Contact Information
We welcome your questions, comments, and concerns regarding this Privacy Policy and our privacy practices. Our dedicated Data Protection Officer (DPO) and legal team are here to assist you.
Email: [email protected]
Support Portal: Help & Support Desk
Mailing Address:
ourdream ai Privacy Team
1200 Tech Boulevard, Suite 400
San Francisco, CA 94107
United States